Communication Skills (1 Day)

‍Course Code: EFFCOMM

Duration: Half Day

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COURSE AIMS:

Our Communication Skills workshop will help you to understand how to have truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet Communication is the process through which a message is transmitted from one person to another. As such, it is the “glue” that holds a team together. It’s the process by which the leader conveys the team’s goal and builds commitment to it. It’s the way by which he or she motivates team members and understands and manages the problems they’re experiencing. And it’s the process by which conflict and negativity are dealt with, and are turned into opportunity and positive action without compromising the needs of others.

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COURSE PRE-REQUISITES:

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

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COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Understand the process of communication
• Recognise the functions of communication
• Be aware of communication flow to understand the impact of your message
• Improve listening and questioning Skills
• Recognise barriers and learn how to overcome them to avoid miscommunication and communication breakdowns
• Learn how to select the right medium of communication so that you do not compromise the needs of others
• Understand the skills and behaviours of an effective communicator

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COURSE CONTENT:

Introduction and Objectives

What is Communication?

• The definition
• The process

Overcoming Barriers

• Recognising barriers
• Ways of overcoming barriers

Effective Communication Skills

• Measuring effectiveness
• Models and theories to achieve effectiveness
• Importance of feedback in communication

Importance of Body Language and Tone

• Using the right body language and tone
• Interpreting body language and tone Behaviour and Attitude
• The power of active listening
• Gaining empathy and understanding and
• Building rapport

Questioning

• Types of questions- Where and how to use them

Choosing the Right Channel and Medium

• 4 types of Communicator Styles

Transactional Analysis

• Using it for effective communication
• Having adult conversations

Action planning

Review of Programme

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