Conflict Resolution (Half Day)

Professional & Personal Development

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Course Code: COPING

Duration: Half Day

COURSE AIMS:

How to produce positive outcomes from a conflict situation. This programme gives greater insight into human behaviour, identifying why some people are difficult and how to have the conversations with these different types of people.

COURSE PRE-REQUISITES:

This programme will enable you to understand, manage or deal with challenging people and situations, especially if you are in the position of needing to have difficult conversations to resolve conflict.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

COURSE CONTENT:

Introduction and Objectives

Types of Behaviour

Managing Conflict

Essential Skills for dealing with difficult conversations

Managing yourself in Conflict

Action planning

Review of Programme

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