Course Length: 5 Days
Delivered: Virtually
OVERVIEW:
In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that includelearning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to manage storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows client OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients. This course may earn a Credly Badge.
COURSE PREREQUISITES:
- Basic understanding of computer networks and hardware concepts.
- Basic understanding of OS and Application concepts.
- Experience with using the Windows OS.
TARGET AUDIENCE:
Candidates for this exam are IT professionals who perform installation, configuration, general local management, and maintenance of Windows 10 and later core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.
COURSE OBJECTIVES:
After completing this course, learners should be able to:
- Install and customize Windows clients
- Configure Updates for Windows.
- Configure devices and drivers for Windows.
- Configure storage for Windows.
- Configure network and remote management settings in Windows.
- Configure and manage browsers and applications in Windows.
- Configure account access and authentication.
- Configure file and folder permissions.
- Describe methods for securing Windows client, common threats, and methods for mitigating against them.
- Troubleshoot Windows and application installations.
- Troubleshoot hardware and driver issues.
- Troubleshoot file issues and perform recoveries.
COURSE CONTENT:
Module 1: Installing Windows
- Introducing Windows Client
- Windows Client Editions and Requirements
- Installation Methods
- Upgrading and Migrating Windows Clients
- Deployment Methods
Module 2: Configuring Authorization & Authentication
- Authentication
- Managing Users and Groups
- Configuring User Account Control
- Implementing Device Registration
Module 3: Post-installation Configuration and Personalization
- Configure and Customize the Windows Start Menu
- Common Configuration Options
- Advanced Configuration Methods
- Managing Drivers and Devices
Module 4: Updating Windows
- Windows Servicing Model
- Updating Windows
Module 5: Configuring Networking
- Configure IP Network Connectivity
- Implement Name Resolution
- Implement Wireless Network Connectivity
- Remote Access Overview
- Remote Management
Module 6: Configuring Storage
- Managing Storage
- Managing Disks and Volumes
- Managing Storage Spaces
Module 7: Configuring Data Access and Usage
- Overview of File Systems
- Configuring and Managing File Access
- Configuring and Managing Shared Folders
- Managing User Files
Module 8: Managing Apps in Windows Client
- Providing Apps to Users
- Managing Universal Windows Apps
- Managing the Microsoft Edge Browser
Module 9: Configuring Threat Protection and Advanced Security
- Malware and Threat Protection
- Microsoft Defender
- Connection Security Rules
- Advanced Protection Methods
Module 10: Supporting the Windows Client Environment
- Windows Architecture
- Support and Diagnostic Tools
- Monitoring and Troubleshooting Computer Performance
Module 11: Troubleshooting Files & Applications
- File Recovery in Windows
- Application Troubleshooting
Module 12: Troubleshooting the OS
- Troubleshooting Windows Startup
- Troubleshooting Operating System Service Issues
Module 13: Troubleshooting Hardware and Drivers
- Troubleshooting Device Driver Failures
- Overview of Hardware Troubleshooting
- Troubleshooting Physical Failures
