Writing Effective Letters and Emails

‍Course Code: EFFEMAIL

Duration: Half Day and 30 Mins Follow-Up Session

‍

COURSE AIMS:

Appreciate the importance of these vital business tools.  In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word.

COURSE PRE-REQUISITES:

This programme is for you if you want to learn tips and protocols for clear and efficient emails and letters.

COURSE OBJECTIVES:

On completion of this course delegates will be able to:

• Plan emails and letters effectively
• Address the reader's needs and expectations
• Use punctuation, sentences and paragraphs correctly
• Produce clear, accurate written work that addresses the reader's needs

COURSE CONTENT:

ONLINE GROUP SESSION

Introduction and Objectives

Writing to Communicate

• Key principles of effective business writing
• Analysing the audience

Systematic Approach

• A writing template
• Gathering and organising information
• Structure your written work
• Using visuals: graphs, tables, diagrams

Punctuation

• Why accurate punctuation matters
• Essential rules of punctuation
• Using spell check and grammar check

Clarity of message

• Tips for writing in plain English
• Proofreading tips

ONLINE ONE TO ONE SESSION

A focused session tailored to individual needs

Applying the learning

• Delegates revise examples of their own written work in line with the principles covered in the group session
• One to one session (up to 30 minutes per person) with trainer reviewing the changes and exploring other writing difficulties

Practical Exercises

Action Plan

Review of Programme

‍